Jeffrey Daigle is a senior research analyst at E Source who writes and speaks on topics such as marketing, customer analytics, customer experience, website and channel design, and customer care. His expertise on these subjects comes from years of managing a customer experience program for Crocs–the manufacturer of the original foam shoe–and operating two family-owned restaurant franchises. Jeffrey holds a BA in communication and French from the University of Colorado.

Jeffrey’s VOD, “Measure Them!” will be coming soon to a device near you.

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